BT Viewpoint

Ten for 2010: Free guide to taking your contact centre into the cloud

In 2010, finding the right technology partner to move contact centres into the cloud, and the right commercial model to buy those services, will be vital.  This year purchasing decisions will be under scrutiny by finance departments, regulators and investors.

But where do you start? What questions do you need to ask? In this free guide BT Global Services have pulled together a top 10 tips to help you.

One of the key benefits of a hosted contact centres, delivered from the network, is that it is the quickest, most cost-efficient way to virtualise resources.  This can improve service quality by connecting the best person with the right skill to the right enquiry every time.  Moreover, costs can be optimised, by maximising the use of expensive skills and managing skills centrally as one big ‘pool’.  Any agent can be available to any call, just by connecting to the hosted platform.

Find the full guide – on how to take your contact centre into the cloud - here.

Related Posts:

• Smart businesses keep their heads in the cloud
• Just in case you missed it…
• What does a cloud-based contact centre look like?
• What does the future hold for the call centre?
• Trusting the cloud

Tags: cloud services, contact centres

This entry was posted on Monday, July 5th, 2010 at 10:26 and is filed under Cloud Computing, Contact Centres. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.